At Brighton, we are committed to delivering a seamless and transparent shopping experience. This Shipping and Cancellation Policy outlines the terms under which your order is processed, shipped, and handled in case of modifications or cancellations.

1. Shipping Policy

Product Availability & Dispatch

All orders are subject to the availability of the requested product. In the rare event that an item becomes unavailable after an order is placed, the dispatch shall be cancelled automatically. We do not entertain any claims for compensation under such circumstances. By placing an order, you acknowledge and accept this clause as part of our purchase agreement.

Delivery Timeline

We strive to deliver all confirmed orders within 10 working days across India. Delivery times may vary depending on your location and external factors beyond our control, such as weather, transportation delays, or regulatory restrictions.

Delivery Charges

Shipping is typically free of cost unless otherwise mentioned at checkout. Any applicable delivery charges will be clearly communicated before order confirmation.

2. Cancellation Policy

Non-Cancellation & Non-Modification

Once an order is successfully placed and confirmed, it cannot be cancelled, modified, or altered under any circumstances. We follow a strict no-cancellation policy to ensure timely and streamlined dispatch operations.

Customer Acknowledgement

By confirming your purchase, you agree to proceed with the original product specifications and waive the right to request any alterations or order cancellations thereafter. Any attempt to modify or cancel the order shall be considered null and void.

3. Order Refusal & Blacklisting

Brighton reserves the right to decline service, refuse orders, or blacklist customers at its sole discretion, without prior notice, especially in cases of policy misuse, fraudulent activity, or breach of our terms of service.

4. Shipping Disruptions & Liabilities

We are not liable for any delays, disruptions, or failed deliveries caused by events beyond our reasonable control. This includes but is not limited to:

• Natural disasters or acts of God
• Legislative or regulatory actions
• Political or civil unrest
• Logistic or infrastructural disruptions
• Force majeure events of any kind

In such situations, delivery may be delayed or suspended without compensation.

5. Customer Conduct

Placing an order with Brighton constitutes an agreement to follow ethical purchasing practices. Attempts to manipulate, exploit, or misrepresent transactions will lead to immediate cancellation and possible legal action.

6. Communication

You will receive regular updates via SMS, email, or WhatsApp regarding your order status and shipment tracking. By placing an order, you consent to receiving such notifications.

Need Help?

For shipping inquiries or further assistance, please contact us.